Pros and Cons of Voice over IP (VoIP) services

Oct 30, 2020

Thinking of using Voice over IP service for your business? Your company can benefit from a variety of useful phone call features at much lower costs, but let’s examine the pros and cons of switching to VoIP.

VoIP stands for Voice over Internet Protocol, and it is a phone system that employs your business’ Internet connection for phone calls and other related features.

Pros

  • Lower costs. A VoIP system is a cost-saving opportunity on your phone bill, as it uses a more cost-efficient tech.
  • Flexibility. The VoIP technology allows your employees to take business phone calls from anywhere, as long as they have a device connected to the Internet.
  • Robust and innovative features. First, you will not pay extra for Caller ID, voicemail, or call forwarding services. Second, you can enjoy additional features like voicemail-to-email, call waiting, call transfer, call parking, do not disturb, music on hold, auto-attendant, audio & video conferencing, etc.
  • Ultimate portability. Do you decide to move your office? You can keep the same phone numbers.
  • Increased security. Work with a trustworthy VoIP provider to benefit from the tech advancements, such as encryption of calls and improved identity management.

Cons

  • Dependency on the Internet connection. VoIP doesn’t use as much bandwidth. However, you need a reliable Internet connection for running the system efficiently.
  • Call quality. When there is not enough bandwidth, the sound of the calls might be choppy or experience lag. These issues can be avoided with a high-quality network and a good Internet connection.
  • Hacking risks. As with any other system connected to the Internet, without proper security, the VoIP can get hacked or infected by viruses.

Fortunately, the VoIP disadvantages can be easily fixed with a good Internet connection and a professional provider that can secure your network. Most business owners choose to switch to VoIP platforms and unify, in one network, all their communications: phone calls, faxes, voicemails, emails, video & audio conferences, etc.

Contact our Eggsperts, if you want to better understand how VoIP can address your business needs!